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(Freshers) "Vodafone" Hiring: Application Development On Aug 2016 @ Pune 



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Company        Vodafone

Website           www.vodafone.in

Eligibility         BE/B.Tech/MCA

Experience       Freshers

Location          Pune

Job Role          Application Development

JOB SUMMARY:

Company Profile:

At Vodafone India, our customers are at the heart of everything we do. That’s why over 180 million Indians have chosen to stay connected with us. Our knowledge of global best practices along with our deep exposure to local markets has made us leaders in the telecommunications industry.

Job Description:
Key Accountabilities:
1. Responsible for all operational management aspects of incidents between the Vodafone Group EVO solution and internal and external systems and partners.

2. End-to-end ownership of the incidents , communication between business and support teams; issue resolution

3. Responsible for coordinating and ensuring timely updates to business

4. Work instructions / Cookbooks

5. Escalation Management

6. Improvement initiatives identified and implemented

7. Securing incidents are resolved within SLA

8. Co-ordination with all support groups..

9. Follow up of related CRQs / SAP tickets to ensure timely delivery.

10. Openness to experience

11. Self discipline

12. Team player and able to express clearly and convincingly, both in speech and in writing

13. Logical and analytical with great intellectual capacity













 

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