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(Freshers) "Tenmiles" Hiring: Customer Success Associate On Aug 2018 @ Chennai



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Company:        Tenmiles

Website:           www.tenmiles.com

Eligibility:         Any Graduate

Experience:     Freshers

Location:        Chennai

Job Role        Customer Success Associate

JOB SUMMARY:

Company Profile:

Tenmiles is a place filled with problem solvers who bring the best software solutions to niche problems in the market. We develop products that help global companies transform their customer support from good to great. We also help people organize events at ease.

Job Description:
1. Own and drive resolution to customer requests for product specific workflow and how-to questions

2. Interact with customers and determine knowledge gaps within HappyFox knowledge base

3. Participate in continuous product training to drive improvement in support quality

4. Edit, post and take responsibility for the quality of knowledge base articles

5. Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center

6. Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement

7. Take ownership of support tickets, adhering to SLAs and resolution time commitments.

Candidate Profile:
Skills :
1. Proven work experience and passion to work in customer support for a technology based B2B organisation

2. Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen

3. Knowledge and familiarity with social media platforms

4. Ability to manage ticket priorities based on urgency and customer profile

5. Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up

6. Outstanding verbal and written communication

7. Excellent organisational and follow-up skills; project management skill is preferred

8. Prior experience working with a SaaS based technology product (optional)

9. Worked for a bootstrapped high growth startup (optional)

 













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