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(2 - 5 Years) "OpenText" Hiring: Technical Support Analyst On June 2018 @ Hyderabad



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Company:         OpenText

Website:           www.opentext.com

Eligibility:        Any Graduate

Experience:      2 - 5 yrs

Location:          Hyderabad

Job Role:         Technical Support Analyst

JOB SUMMARY:

Company Profile:

OpenText is the leader in Enterprise Information Management (EIM). Our EIM products enable businesses to grow faster, lower operational costs, and reduce information governance and security risks by improving business insight, impact and process speed.

Job Description:
1. Resolving customer reported issues in line with to OpenText Service Level definitions.

2. Manage customer expectations by ticket updates with OpenText ticketing system.

3. Handling software bugs /enhancements lifecycle & validating solutions before delivery.

4. Authoring technical documents & enriching OpenText Knowledge Center /Knowledge Base.

5. Ensuring customer satisfaction in alignment with OpenText policies & procedures.

Candidate Profile:
Experience: 2 - 5 years of experience.

Required Skills:
1. Strong technical skills in Unix/Linux, Windows Server, SQL and networking.

2. Good troubleshooting and problem solving techniques.

3. Previous technical support experience is required.

4. Experience should include ownership of tickets, troubleshooting and resolving issues yourself with very little need to escalate to others.

5. Basic Java skills are added benefit.

 













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