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(1 - 6 Years) "Informatica" Hiring: Software Engineer On Mar 2019 @ Bangalore



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Company:        Informatica

Website:          www.informatica.com

Eligibility:      BE/B.Tech/MCA

Experience:     1 - 6 yrs

Location:         Bangalore

Job Role:        Software Engineer - Informatica MDM

JOB SUMMARY:

Company Profile:

At Informatica, We “DATA”. We Do Good, Act As One Team, Think Customer First, and Aspire For The Future. Informatica enables companies to unleash the power of data to become more agile, realize new growth opportunities, lead to new inventions resulting in intelligent market disruptions.

Job Description:
1. Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue

2. Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships.

3. Reproduce product behaviors to determine the problem root-cause(s), issue work-around and solutions

4. Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects

5. Author, edit, publish and maintain a knowledge base of known issues/solutions - Understands impact of work on the feature/product/team

6. Guides own work to timely and complete conclusions - Provide regular reports for management that measure the effectiveness of the technical support function.

Candidate Profile:
Education:
BE/B.Tech/MCA Degree or equivalent technical experience.

Experience: 1 - 6 years of industry experience in supporting mission critical software components.

Technical Skills:
1. Experience with Informatica MDM, ActiveVOS, P360.

2. Exposure to Any application servers like weblogic, Jboss, websphere.

3. Experience in JAVA, Oracle, MSSQL Server and/or DB2

4. Need some exposer on Unix/ Linux

5. Must be detailed oriented with excellent communication and customer service skills

6. Excellent analysis, debugging and trouble-shooting skills, and persistence in problem solving

7. SGood understanding of corporate online collaboration and knowledge management best practice.

 













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