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(Fre/Exp) "BT" Hiring: Data Network Engineer On Nov 2018 @ Kolkata



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Company:         BT

Website:           www.btplc.com

Eligibility:        Technical Graduate

Experience:      Freshers / Experience

Location:          Kolkata

Job Role:         Data Network Engineer

JOB SUMMARY:

Company Profile:

BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and across the world, where we provide fixed-line services, broadband, mobile and TV products and services as well as networked IT services.

Job Description:
1. Front line people performing all the functions of the 'Customer Helpdesk' role and additionally providing in-depth technical support to customers through network or equipment monitoring, localisation and remote repair.

Responsibilities:
1. Technically aware customer service agents who demonstrate excellent customer care skills (e.g. owning, driving, communicating/updating and all 5 BT values) such that customers that they call/call them are left "delighted" with the experience.

2. Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements).

Candidate Profile:
Qualification:
Technical Graduate.

Skills/Experience:
1. Requires 6 -12 months of in depth technical training plus several years of experience (e.g. 'expert' depth on 2-3 technologies or 'high' depth on 8-15 technologies). Example CCNA/CCNP Cisco level.

2. Must understand the BT products and services that they represent to a solid "basic" level (e.g. same as Sales roles) and in depth BT's operational/service processes.

3. These people are not 'script-driven'.

 













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