Eligibility BS Degreee
Job Role Technical Supp Analyst
Cypress Semiconductor Corp. is listed on the Nasdaq stock exchange under the ticker symbol CY. Based on San Jose, California, the company has 7,100 employees worldwide serving more than 30,000 customers.
1. Ensure customer success and satisfaction by providing solutions to complex technical problems remotely via email and phone support.
2. Manage product problems through support analysis sessions.
3. Escalate and work directly Subject Matter Experts to resolve complex support problems.
4. Validates, documents and escalates design, reliability and maintenance problems or bugs.
5. May review and approve cases according to the escalation procedure.
6. Prepares for and supports new product features - may include configuration and documentation review.
1. Must be a highly motivated, independent and flexible person with a collaborative whatever it takes attitude.
2. Ability to duplicate a customer's specific software error in order to define the cause.
3. Must have strong verbal and written communication skills for technical presentations, product demonstrations, answering technical questions, and customer follow-up.
4. Must have a minimal understanding of the SalesForce.com platform.