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(1 - 3 Years) "BMC" Hiring: Associate Technical Support Analyst On Oct 2018 @ Pune



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Company:         BMC

Website:            www.bmcsoftware.in

Eligibility:          Graduate/Post Graduate

Experience:       1 - 3 yrs

Location:           Pune

Job Role:          Associate Technical Support Analyst

JOB SUMMARY:

Company Profile:

Cypress Semiconductor Corp. is listed on the Nasdaq stock exchange under the ticker symbol CY. Based on San Jose, California, the company has 7,100 employees worldwide serving more than 30,000 customers.

Job Description:
1. Analyze & Resolve Level 2 issues in Salesforce area.

2. Work independently on the Problem Management Process.

3. Develop, co-ordinate and promote the effective functioning of problem management activities by working with support and development teams.

4. Provide technical expertise in Salesforce.

5. Provide input to application scalability.

6. Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems.

7. Act as a technical resource for internal projects.

8. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).

9. Good Team player and quick learner.

Candidate Profile:
Qualifications:
Graduate/Post Graduate with 1-3 years of experience in IT.

Skills:
1. SFDC ADM 201 certification will be an added advantage.

2. Knowledge of Java/APEX coding will be added advantage.

3. Respond to and resolve all customer inquiries (via phone, e-mail and web)

4. Maintain high level of customer satisfaction.

5. Maintain clear and concise ticket documentation with all required data and fields.

6. Escalate service requests and issues appropriately

7. Exercise independent thought within defined procedures and practices

8. Manage priorities and act on factors that create priorities

9. Generate Knowledge Articles or assist in the same.














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