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(2 - 4 Years) "Actiance" Hiring: Technical Support Engineer On Sept 2018 @ Bangalore



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Company:         Actiance

Website:           www.actiance.com

Eligibility:         Any Graduate

Experience:      2 - 4 yrs

Location:           Bangalore

Job Role:          Technical Support Engineer

JOB SUMMARY:

Company Profile:

Actiance is the leader in communications compliance, archiving, and analytics. We provide compliance across the broadest set of communications channels with insights on what’s being captured. Actiance customers manage over 500 million daily conversations across 70 channels and growing. Customers include the top 10 U.S., top 8 European, top 5 Canadian, and top 3 Asian banks.

Job Description:
1. Provide 1st and 2nd level technical support via telephone and email for our proprietary enterprise software. This includes installation, setup, diagnostics, trouble-shooting, testing and consultation.

2. On call, rotational 24/7 support (follow the sun), including early morning shifts.

3. Responsible for testing, documenting and resolving all reported issues

4. Diagnose application, database, networking, hardware, or operating system problems; coordinate appropriate solutions with third party partners and appropriate staff.

5. Provide documentation as needed on general or specific aspects of Technical Support.

6. Perform other activities and duties as requested

Candidate Profile:
Experience: 2 to 4 years of relevant experience and at least 2 years of experience in handling customer support for enterprise software products.

Technical Skills:
1. Advanced knowledge of Windows or Linux operating systems. Having experience on both is a strong plus.

2. Advanced knowledge of Windows Network environment (Domain structures).

3. Knowledge of Active Directory and LDAP

4. Real-time communication applications such as instant messaging, wireless, & security products Knowledge of interconnected systems, DHCP, TCP/IP, WAN/LAN, DNS.

5. Experience in supporting collaboration applications like Instant messaging, web-conferencing is highly desirable.

6. Knowledge of enterprise application deployments using Load-Balancer and Proxy servers is highly desirable.

7. Knowledge of networking protocols and distributed computing environment concepts and ability to understand network traces using tools like Wireshark, Ethereal is a strong plus.

8. Relational database systems such as Microsoft SQL/Oracle MySQL is highly desired.

9. Knowledge of Java and debugging Java based applications is desirable

 













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